Le Centre de service client de l'Assembly Electricity a réussi à obtenir le renouvellement du certificat de qualité ISO 9001, à une étape confirmant l'effort continu de l'entreprise pour améliorer ses services et augmenter le niveau de performance générale, et cette réalisation s'accompagne de larges efforts de développement qui ont ciblé l'infrastructure et les opérations opérationnelles, qui ont permis la fourniture de services avancés avec les normes internationales approuvées.

Les conditionneurs du service à la clientèle et le cinquième règlement ont connu une étape importante, où le certificat ISO 9001 a été renouvelé lors d'une célébration officielle en présence de dirigeants éminents, dont l'Eng. Hassan Al -Bili, President of North Cairo Electricity Distribution Company, and the accountant Izzat Ibrahim, head of the commercial affairs sectors, alongside the accountant Ahmed Al -Husseini, the head of the sectors of the senior subscribers, and this recognition comes as a culmination of the continuous improvement efforts, which helped to raise the efficiency of services and reduce response time For customer complaints, which improved the experience of customers avec l'entreprise.
Une mise à jour complète pour les centres de service clientThe Fifth Service Center two years ago witnessed a comprehensive development process, led by the Leadership Preparation Center of the Ministry of Electricity, which is linked to the Holding Company for Egypt Electricity, and the establishment of an integrated quality system that depends on best global practices, while enhancing human competencies through continuous training and adopting a culture of permanent improvement, and this update focused on several main axes, most notably raising performance efficiency and developing work systems in a way that guarantees the La capacité de rivaliser sur un marché est témoin de changements rapides et successifs.
Services plus flexibles et efficaces pour les clientsThese steps contributed to improving the quality of services provided to clients, as the procedures became more flexible and smooth, which helped reduce complaints and reduce operational costs, and new digital services were introduced to facilitate payment and subscription operations, which directly reflected on customer satisfaction and their increasing company and the company, and at the same time employees were trained in modern technologies to ensure rapid adaptation with accelerated developments in the energy sector, which enhances from The company's readiness for strong competition sur le marché.
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